Field Service CRM

  Field service scheduling and dispatch are crucial aspects of any field service organization. They determine how efficiently technicians are assigned to work orders, how quickly they can reach the customers, and how well they can resolve the issues. These factors have a direct impact on the operational costs and the profitability of the field service business.  According to a ServiceMax report , the typical technician utilization rate in the field service is 54%, indicating that technicians spend approximately half of their time on non-billable activities such as travel, training, administration, or idle time. In this blog post, we will explore how field service scheduling and dispatch can help reduce operational costs and improve profitability. We will look at the main cost drivers in field service operations, such as technician labor, travel expenses, inventory management , and more. We will also discuss how optimized scheduling and disp atch can minimize technician downtim...

"Scope 3" emissions, which are indirect emissions that happen across the company's value chain and include embedded emissions in goods and services acquired, staff travel and commuting, and the usage and end-of-life handling of sold items, account for 80 to 90 percent of greenhouse gas emissions. Two-thirds of these emissions typically come from the upstream supply chain.” - Mckinsey . The importance of sustainable procurement techniques in facility management cannot be stressed enough in the current world, where environmental issues are of the utmost importance.  The effect of corporations' operational decisions on the environment and society is being closely examined as they increasingly embrace their roles as responsible global citizens. In facilities management, sustainable procurement covers social responsibility, ethical sourcing, and environmental responsibility in addition to cost-effectiveness.  This essay examines the crucial role that eco-conscious purchasi...

  Any organization that owns or operates physical assets like buildings, machinery, or infrastructure must perform facility maintenance. However, facility upkeep can also be a challenging, pricey, and time-consuming task that detracts from the organization's main operations and strategic objectives. A report by Infraspeak found that 88% of facilities outsource some of their maintenance operations, and 44% of plants spend more than 40 hours a week on maintenance. For businesses that want to streamline their facility maintenance operations and concentrate on their core competencies, outsourcing facility maintenance is a viable option. Contracting out some or all of the facility maintenance duties to a third-party service provider who has the knowledge, resources, and capacity to provide high-quality and reasonably priced services is known as outsourcing. In this blog post, we'll go over the advantages and drawbacks of outsourcing facility maintenance as well as offer some helpfu...