Field Service CRM

  Reliability engineering is the backbone of maintaining efficient and productive industrial operations. In a world where downtime can lead to substantial losses, ensuring equipment reliability is paramount.  For industrial businesses, downtime costs, on average, $260,000 per hour, according to a Forbes article . Additionally, according to the article, increasing equipment reliability can save downtime by 35 to 50% and boost productivity by 20 to 25%. This article delves into the fundamental concepts of reliability engineering, explores various tools and techniques used in the field, and discusses strategies for enhancing equipment life through reliability-focused practices. The Core Concepts of Reliability Engineering In an industrial setting, reliability is the ability of equipment or systems to perform their intended functions consistently and predictably over a specified period of time. It encompasses the reliability of individual components as well as the overall performa...

In today's competitive business environment, it is more important than ever for organizations to find ways to improve the performance and engagement of their employees. One promising approach is gamification , which uses game-like elements to motivate and engage people in non-game activities. In the context of dispatching, gamification can be used to improve a variety of aspects of performance, including: Accuracy: Gamification can help dispatchers to improve their accuracy by providing them with feedback and rewards for making correct decisions. Speed: By creating a sense of urgency and competition, gamification can aid dispatchers in increasing their speed. Communication: Gamification can help dispatchers to improve their communication skills by requiring them to collaborate with others to solve problems. Decision-making: By giving dispatchers realistic scenarios to choose from and forcing them to act quickly, gamification can aid in the improvement of their decision-making abili...